Luccas Gonçalves

Luccas Gonçalves is a certified Ombudsman with a strong background in customer experience and language coaching. Luccas has held various roles in customer support, including positions at Easygo, Gympass, and Lalamove, where they excelled in supporting clients across multiple regions. With experience as an English teacher, Luccas developed interactive activities that improved students' language skills. Luccas began their career as a trainee at CPTM and has progressively built a diverse skill set in customer relations and communication. Currently, Luccas serves as an Ombudsman Representative at Easygo.