Joyce Lau

Customer Strategy Manager

Joyce Lau is a skilled Customer Strategy Manager at easyJet since February 2022, previously serving as a Customer Insight Consultant. Prior to that, Joyce held various roles at Edelman Data & Intelligence (DxI) from May 2018 to January 2022, including Research Manager, where responsibilities included leading studies on trust, reputation, and audience research utilizing diverse methodologies. Notable sectors of expertise encompass healthcare, technology, and financial services. Earlier experience includes positions as Research Executive and Trainee Research Executive at MMR Research Worldwide from June 2016 to April 2018. Joyce Lau earned a Bachelor of Arts in Anthropology with a minor in Business Administration from The Chinese University of Hong Kong.

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