Lalitha Reddy is currently serving as an ICC Operations Analyst at easyJet since July 2023. Prior experience includes a role as a Technical Support Analyst at Deloitte from May 2021 to July 2022, focusing on managing and monitoring incident tickets and ensuring adherence to service level agreements. Lalitha also worked at Google from October 2017 to April 2021 as a Technical Analyst, where responsibilities involved ticket assignments and enhancing technical knowledge for effective customer support. Earlier experience as a Bus Analyst involved customer interaction, issue investigation, and ticket escalation. Lalitha began a career as a .NET Developer at Accenture from June 2015 to October 2017, contributing to an Agile software development team. Lalitha holds a Bachelor's degree in Computer Science from Andhra University, earned between 2011 and 2015.
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