Marcus Kinsey is an experienced professional in customer insights and research, currently serving as the Customer Insights Lead at easyJet since October 2023. Prior to this role, Marcus held positions as Research Director at Savanta and Sainsbury's, where responsibilities included brand tracking, customer satisfaction, and supporting strategic teams. Marcus also led research initiatives at Nectar360 and Aimia Inc, focusing on integrating big data with attitudinal research and enhancing customer programs. Previous experience includes senior roles at The Pert Group and Ipsos, overseeing global brand tracking studies and managing large research teams. Marcus holds a BSc in Economics from the University of Southampton, a PG Dip in Humanities from The Open University, and an MSc in International Business Administration from SOAS University of London.
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