Mu-ath Devajee is an experienced Business Intelligence Manager at easyJet, with a proven track record in customer service and operations management across various roles since June 2018. Responsibilities at easyJet include facilitating communication between preferred BPO partners and internal teams to ensure service delivery meets contractual agreements. Previous positions also include Customer Operations Manager and Service Delivery Manager, as well as key roles in contract governance and business analysis at Webhelp SA and Merchants. With a background in managing customer service campaigns, motivating teams, and analyzing operational data, Mu-ath has developed expertise in driving performance across multiple communication channels. Educational qualifications include degrees in Qlikview and Power BI, alongside foundational training in Excel.
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