Roberto A. is an accomplished Major Incident and Problem Manager with extensive experience in the IT service management sector. Currently employed at easyJet since February 2020, Roberto has led significant initiatives to enhance service delivery and governance. Previously, in roles at Telefonica and RB, Roberto focused on implementing ITIL-aligned processes and managing global finance services. Notably, Roberto served as a Major Incident Manager during a pivotal acquisition at XL Catlin and contributed to establishing ITIL processes for the Ministry of Defence at HP UK. Early career experience includes a decade as an Incident Manager at Web Technology Group. Roberto's educational background includes attendance at Finchley Catholic High School between 1983 and 1989.
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