Scott Barker currently serves as the Head of Airport Experience at easyJet since November 2023. Prior to this role, Scott held various leadership positions at ASOS.com from November 2020 to November 2023, including Head of Customer Operations & Change, Head of Customer Change, and Head of Customer Care Operations. Scott's experience also includes serving as Head of Customer Service at Missguided from April 2017 to November 2020, and holding multiple roles at JD Williams from August 2010 to March 2017, including Head of Customer Service Operations and Business Transformation Process Owner. Earlier in Scott's career, positions at Vodafone from August 2006 to August 2010 included Outsource Relationship Manager and Contact Centre Manager, and a tenure at Serif (Europe) Limited as Call Centre Manager from January 1997 to August 2006. Scott holds a Postgraduate Certificate in Business Administration and Management from Nottingham Trent University and a Bachelor of Arts in Social Sciences from the same institution.
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