Sophena Ahmed has extensive experience in customer service and support roles, currently serving as a Customer Disruption Officer and previously as an On Holiday Support Advisor at easyJet since March 2022. Prior to that, Sophena worked as a Customer Service Representative at Luxottica from June 2020 to January 2022, where responsibilities included managing inbound and outbound communications across various channels. Additional experience includes serving as a Social Media Consultant at Concentrix and as an Office Manager at Benjamin Stevens Estate Agents. Sophena holds a degree in Media Technologies with a focus on Digital Communication and Media/Multimedia from the University of Bedfordshire, obtained between 2014 and 2017, and attended Kingston University in 2006-2007.
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