Stephen Cook

Live Support Analyst

Stephen Cook is an experienced professional in the travel and support sectors, currently serving as a Live Support Analyst at easyJet since September 2020, where responsibilities include managing system administration tasks and providing support for booking and inventory systems. Previously, Stephen held roles at Citizens Advice as both a General Adviser and a Volunteer Information Assessor, focusing on client interaction and problem-solving. Stephen's background includes a position as a Trading Analyst at easyJet, where strategic trading initiatives were implemented, and extensive experience in revenue management at Thomas Cook, enhancing commercial performance through analysis of customer booking patterns. Stephen began the career with roles at Travelex, Coloplast, and Choices Video, showcasing a diverse skill set in data management and customer support. Academic credentials include a Bachelor of Arts in American History from York St. John University.

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