Romain Severini

Romain Severini is a seasoned professional with extensive experience in customer success operations and IT management. Currently serving as CS Operations Leader & Transformation Manager at EasyVista since April 2021, Romain focuses on enhancing the customer experience through governance, process optimization, and data integration across a global operational framework. Prior to EasyVista, Romain held the position of Directeur Services Clients, where responsibilities included the consolidation of client portals and the implementation of ITIL practices. Romain's career also includes significant roles at Hermès as IT Services Manager, overseeing IT governance and support transformations, and at CGI as Chef de projet IT, managing application projects. Romain holds an engineering degree in industrial engineering from Université Bourgogne Europe and a DUT in Quality, Logistics, and Organizational Management from IUT.