Usama Samman has accumulated extensive experience in IT and customer support management across various leading organizations. Since December 2025, Usama has been serving as Customer Support Manager for Emerging Zone at Eaton. Prior to this role, Usama was associated with GE Digital from August 2018 to August 2023, holding positions such as Manager for Global Service Desk Operations in EMEA and Senior Manager for Digital Operations Customer Product Support. Earlier experience includes serving as SAP Operation Manager at Deutsche Telekom IT Solutions HU from July 2015 to August 2017, and as Mobilewireless SME and Team Manager at IBM from January 2014 to September 2014, where Usama led a project transition from Hungary to the Czech Republic. Usama's career also includes roles at Tata Consultancy Services, Citibank, and Eaton, demonstrating a strong foundation in IT support and service operations.
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