Danielle Danielski

Danielle Danielski is a Product Manager at EBANX since July 2021, specializing in customer experience management for refund-related products in both B2B and B2C contexts. Danielle's responsibilities include developing product vision, strategy, and roadmaps aimed at enhancing customer experience. Prior experience includes roles as a Content Analyst at EBANX, focusing on chatbot conversational flow and UX writing, and as a Chatbot Analyst at Vialaser Depilação, where Danielle implemented natural language understanding and chatbot flows. With a background at Rentcars.com in various roles related to chatbot analysis and training, Danielle has a solid foundation in performance metrics and UX application. Educational qualifications include a degree in Institutional Communication from Estácio and ongoing studies in English Language and Literature at the Federal University of Technology - Parana.