Danilo Castro

Danilo Castro is an experienced customer service professional currently serving as an Ombudsman at EBANX since December 2023, where responsibilities include managing customer inquiries, resolving complex demands, and compiling analytical reports. Prior to this role, Danilo held various positions at EBANX, including Administrative Legal Assistant and Customer Experience Assistant, focused on multichannel service and data analysis. Extensive experience in the financial sector includes roles at Bradesco Seguros and HSBC in client support for pension plans, where Danilo excelled in consultative sales and issue resolution. Early career experience in retail sales at Livrarias Curitiba and Livraria E Papelaria Nobel provided foundational customer service skills. Danilo holds a Bachelor's degree in Social Communication with a focus on Advertising and is pursuing postgraduate studies in Agile Project Management and Marketing Management.