Wallace Sousa

Wallace Sousa is a Compliance Analyst at EBANX since September 2021, responsible for conducting thorough analyses of business partners to ensure compliance with regulations and mitigate risks, as well as implementing background checks to maintain organizational integrity. Previous roles include Ombudsman, where Wallace handled customer service inquiries and process improvement recommendations, and Customer Experience specialist focusing on delivering exceptional service via the Zendesk platform. Experience also includes positions at GOL Linhas Aéreas, a digital marketing agency as Director of Digital Marketing, and various roles in logistics and e-commerce. Wallace holds a degree in International Trade and is pursuing a Bachelor's in Digital Law with a focus on Compliance and LGPD.