Benjamin Bigelow is an experienced Customer Experience leader with a strong background in the internet industry, having held various roles at eBay, including Head of Service Insights and Voice of the Customer (VOC) Sr Manager. They have a demonstrated ability in root cause analysis, management, and leadership, contributing to significant cost savings and enhancing customer insights. Benjamin holds a Bachelor of Science in Technology Management from Utah Valley University and previously earned an Associate's Degree in Network Systems Administration from Salt Lake Community College, where they were recognized with honors. Their work is characterized by a commitment to improving customer experience through innovative analysis and cross-functional collaboration.
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