Colin Mcshane is a tech lead at Genesys Engineering, specializing in Genesys Cloud and Enterprise Data. With over 20 years of experience in the contact center industry, Colin has contributed expertise as a certified Genesys CTI consultant. Previous roles include telecoms engineer at Euroconex, Genesys consultant at eircom and PayPal, and serving as a Genesys SME at ELAVON. Colin completed a degree in Legal Studies at Letterkenny Institute of Technology from 1995 to 1997.
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