Daniel Chen

Daniel Chen has extensive experience in customer support and fraud risk management in various prominent companies. At eBay since August 2015, Daniel holds the positions of Payment Frontline Coach and Fraud Risk Agent, where responsibilities include analyzing business data to identify potential seller issues, proactively reviewing risky accounts, and supporting account managers in enhancing account performance. Prior to eBay, Daniel worked at Stanley Black & Decker, Inc. as a Trade Support Representative, providing customer service and ensuring the T2 Program's functionality. Earlier experience includes a role as a Mobility Specialist at Apple, focusing on product expertise and customer recommendations, and as a Customer Service Representative at 800 TeleServices, where Daniel managed customer communications and coached new staff. Daniel Chen earned a Bachelor's degree in English from the University of Shanghai for Science and Technology between 2006 and 2010.