David Carlson

David Carlson has extensive experience in workforce management, spanning over two decades in various roles across multiple companies. Currently serving as a Manager at eBay since August 2010, David focuses on creating optimized staffing strategies for a multi-site contact center environment. Prior to eBay, David was a Senior Workforce Management Analyst at Vangent, Inc., where leadership of a team facilitated the onboarding of over 3,000 employees for the 2010 Census program. David's career also includes significant contributions at CVS Caremark Corporation, where development of various reports and staffing models supported operational needs, and at Convergys, managing analysis and scheduling for multiple high-profile clients. Early career positions at Domino's Pizza and Pizza Hut provided foundational management experience.