Dustin Hedges is an experienced IT professional with a strong background in service management and systems engineering. Currently serving as Manager of IT Service Management Technologies at eBay Inc since July 2008, Dustin oversees the management of ServiceNow and BMC Helix ITSM Platforms and leads development activities for Service Catalog, Chatbot, and Custom Applications. Previous roles include Senior Systems Engineer at eBay, where responsibilities included leading major upgrades and migrations for 20,000+ systems, and Enterprise Client Services Sr. Technician at PayPal, where expertise in hardware asset management and automation was demonstrated. Dustin also has foundational experience as a Computer Technician at the University of Nebraska. Education includes a Bachelor's degree in Computer Information Systems from Bellevue University and an Associate's degree in Computer Network Management from Southeast Community College.
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