Heather Anderson is an accomplished Voice of the Customer and Speech/Text Analyst, currently leading initiatives at eBay as part of the Service Insights Team, where Anderson was recognized as the 2023 LISTEN CallMiner Innovator of the Year. Prior to eBay, Anderson played a pivotal role at Ancestry from 2020 to 2023, implementing CallMiner to enhance operations oversight and quality assurance, while also achieving significant cost savings. Previous experience includes management positions at Agnes & Dora and a decade of private instruction at Anderson Vocal Studio, as well as roles in sales and event management. Anderson's educational background includes studies at California State University, Fresno and Utah Valley University.
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