Joel Cook is a seasoned IT professional currently serving as the Sr. Manager of End User Support & Endpoint Engineering at eBay, where they oversee a team of over 100 staff providing technical support and endpoint engineering services. Previously, Joel held various roles at eBay, including IT Incident & Change Manager and Sr. Endpoint Engineer, where they developed automation processes and managed incident responses. With a strong foundation in computer information systems and network administration, their expertise encompasses budget management, service delivery improvement, and fostering innovative solutions to enhance the employee experience. Joel's commitment to fiscal responsibility is evident in their ability to manage significant operating budgets and achieve cost reductions while maintaining high service standards.
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