John Fogarty

John Fogarty is a seasoned content design professional with extensive experience spanning over two decades in various roles, primarily at eBay since August 2013. Currently serving as a Senior Content Designer and global lead for Selling Self Service Content, John focuses on fostering collaboration and knowledge sharing among global teams, ensuring content accuracy and localization for the UK market, and enhancing training related to knowledge base usage. Prior to eBay, John held positions at Vodafone Ireland, where responsibilities included knowledge authoring and enhancing customer experience through process improvements, as well as database administration at Alphyra Ireland and operations administration at Ulster Bank. John possesses several relevant certifications in advanced knowledge authoring and web authoring, contributing to a strong foundation in content management and customer-focused solutions.