Kayla Wiley

Kayla Wiley is a results-driven operations leader currently serving as a Senior Operations Manager at eBay. They previously held roles as a Customer Experience Manager at Roadside Service & More and an Operations Coordinator at Vroom, where they developed customer experience strategies and ensured smooth daily operations. Kayla earned a Bachelor's degree in Psychology from The University of Texas at San Antonio, where they also worked as a Residential Coordinator. Their expertise includes quality assurance, control, and enhancing customer satisfaction through data-driven initiatives.