Kwan Lee is a service strategy and operations excellence leader with extensive experience in user-centered design and business transformation across diverse industries such as consumer electronics, fintech, and automotive. They have held key positions at eBay as a Senior Manager in Global Customer Experience, where they lead end-to-end service strategy and operations, and previously co-founded Imaginir, focusing on optimizing user experiences. Kwan's creative background includes significant roles at General Motors and Garmin International, where they contributed to innovative product designs and effective team leadership. Currently, Kwan is pursuing a Bachelor's degree in Industrial and Product Design at Pratt Institute.
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