Leanne Egan has extensive experience in customer support and service design, predominantly at eBay since October 2014, where roles have included Service Designer, Partner Specialist for Global Buyer Experience, UK Partner Support and Insights Lead, Team Lead, Concierge Support, and Teammate. Previous positions include Customer Support Advisor and Queue Triage Team member at Electronic Arts from September 2012 to December 2013, and Queue Profiler-Tier 3 Customer Support Agent and Technical Support Representative at Bioware from September 2011 to September 2012. Early career experience includes working as a Customer Service Representative at Sykes from July 2005 to February 2007, specializing in handling customer queries and technical support for major electronics brands. Leanne Egan completed secondary education at St. Patrick's Comprehensive School, earning a Leaving Certificate from 2007 to 2009, and previously obtained a FETAC Level 5 qualification in Computer Applications and Tourism from 2004 to 2005.
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