Leonna G. is a highly motivated senior leader with a proven track record in operational leadership and project management, specializing in large-scale, multi-site customer service operations across the UK, Ireland, and offshore. Currently serving as the Head of Operations at eBay since 2019, Leonna previously held various leadership roles at BT, including Acting General Manager of Digital Care. With a passion for enhancing customer experience, Leonna consistently demonstrates exceptional communication skills and strategic thinking in driving business improvements.
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