Mark Lawler is a certified Lean Six Sigma Black Belt with a distinguished Master's degree in Business Administration. With 20 years of experience in e-commerce and global customer experience, they have successfully led numerous continuous improvement projects. Currently, Mark holds the position of Senior Manager in Business Process Management at eBay, where they oversee large programs and advocate for operational excellence. Previously, they contributed to eBay's operational excellence and global operations teams, and began their career in customer service roles at Conduit Global and Woodie's.
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