michael smyth

Michael Smyth is the Lead Learning Specialist at eBay, where they facilitate training and maintain training materials to align with evolving business needs. With a career at eBay spanning over a decade, they previously held roles as an Escalations Specialist and a Customer Solutions Agent, excelling in customer service and team training initiatives. Prior to joining eBay, Michael worked at Waltons Music as an Assistant Manager and Retail Assistant, significantly contributing to sales growth and customer relations. They hold a National Certificate in Business Studies from the Institute of Technology, Sligo, and City & Guilds in sound engineering from Pulse Recording College.