Nianfeng Yang

Nianfeng (Lawrence) Yang is currently the Senior Director of Global Customer Experience for APAC at eBay, a role they have held since 2021. With extensive experience in the internet industry, they previously served as the Director of Global Customer Experience and led initiatives in customer care and risk management across multiple regions. Nianfeng's background also includes key positions at major companies like Thomson Reuters and GE Healthcare, where they focused on operational excellence and process improvement. They earned a Ph.D. in Design Engineering from Tsinghua University, contributing to their strong foundation in business development and management.