Raymond Hicks

Raymond Hicks is an experienced Planning Analyst currently at eBay since February 2023. Prior to this role, Raymond spent over seven years at Sutter Shared Services, serving as an Applications Analyst II, Supervisor for Workforce Optimization, and Sr. Analyst in Workforce Management. In these positions, responsibilities included managing Workforce Management and Quality Assurance activities, collaborating with various business units, and providing analytics and reporting to enhance contact center operations. Raymond also held positions at Delta Dental Insurance Company, Consolidated Communications, and CEVA Logistics, with a focus on workforce management, quality control, and operational supervision in logistics settings. Raymond holds an Associate of Science degree in Mathematics & Applied Science from American River College.