Sonetrish Winfrey

Sonetrish Winfrey currently serves as a GCX CS Teammate at eBay, where responsibilities include assisting sellers with navigating eBay's platforms, optimizing listings, and resolving disputes. Previously, Sonetrish held the position of Billing Account Management Supervisor at Spectrum, managing a team of 25 employees and focusing on resolving billing issues while generating KPIs and progress reports. Sonetrish also worked as an Account Manager at Nielsen, where duties involved researching customer accounts and collecting data on household preferences, and as a Customer Success Manager at Yelp, maintaining a pipeline of small to medium-sized businesses through Salesforce. Sonetrish holds a Bachelor of Science degree in Accounting from Wright State University.