Suman Arya is a Senior Director of Customer Service Technology at eBay, where they have been leading global technology functions since 2021. With nineteen years of experience in the technology lifecycle, Suman previously served as Director of Technology for Global Customer Experience at eBay from 2015 to 2021, where they spearheaded significant customer service innovations, operational transformations, and technology implementations. They also held a managerial role at PayPal, overseeing multiple global customer service technology solutions. Suman earned a Master's degree in Computer Science from the University of Illinois at Urbana-Champaign and is pursuing a Bachelor of Commerce Honors from Delhi University.
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