Vivien Melcher is a seasoned professional in design research and user experience, currently serving as the Senior Design Research Lead at eBay since October 2023. Prior roles include Head of UX Research at Forto, Lead Expert Research Operations at Tållbeard - Customer Experience Innovation, and Practice Lead Experience Research at both diffferent and USEEDS° GmbH. Additionally, Melcher has extensive experience as a Senior Human Factors Expert at Fraunhofer IAO and contributed to the development of the Mercedes Benz Comand Systems at MTO GmbH as a Scientific Associate. Melcher holds a Master's degree in Psychology from Humboldt-Universität zu Berlin, earned from 2001 to 2007.
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