Latrice King

Latrice King is an experienced customer service leader currently serving as the Customer Services Division Manager for the Contact Center and Field Services at EBMUD since May 2017, overseeing daily operations for over 70 employees and managing critical functions such as billing disputes, customer inquiries, and program initiatives. Prior to this role, Latrice held the position of Customer Service Manager at Marin Municipal Water District from March 2013 to April 2017, where responsibilities included managing customer contact services and quality assurance in call center operations. Latrice's earlier experience includes a decade at Bank of America, where roles included V.P. Customer Service/Operations Unit Manager, focusing on business operations and training, and V.P. Business Support Manager, overseeing recruiting and human resource functions. Latrice holds a Bachelor's degree in Human Development and Family Studies from CSU East Bay, along with a certificate in Human Resources and an Associate of Science in Behavioral Sciences.