Wayne Gladman

Head of Implementation at Ebsta

Wayne Gladman has extensive work experience in various roles and industries. Wayne started their career at Wells Fargo Bank as a Lead Teller, where they managed teller services and generated sales through referrals. After that, they worked at Booker Software as an Implementation Support Specialist, managing a pipeline of clients and assisting with software implementation and training. Wayne then joined Evista as an Account Project Coordinator, where they implemented and maintained new accounts and coordinated projects for timely completion. Wayne later worked at Broadbean Technology as an Implementation Specialist, handling new account implementation, assisting the sales team, and building client relationships.

Wayne then joined Ebsta, where they held multiple roles. Wayne first worked as a Business Development Manager, promoting Ebsta's email data intelligence solution. Wayne then served as a Customer Success Manager, ensuring client satisfaction and success. After that, they became the Customer Success Director for EMEA, overseeing customer success in the region. Their most recent role at Ebsta is Head of Implementation, leading implementation efforts and key account management.

In addition to their positions at Ebsta, Wayne was also a Member at Pavilion, a Non Executive Director at Staffing Future (formerly Saasssy), and a Creativity Contributor - Investor at AUTHORS ON ACID LIMITED.

Overall, Wayne Gladman has a diverse background in sales, customer success, implementation, and project coordination, with experience in the banking, software, and digital marketing industries.

Wayne Gladman pursued their education at California State University, Fullerton from the year 2006 to 2011. During this period, they focused on the field of Criminal Rehabilitation and obtained a degree in Criminal Justice. Additionally, in February 2019, Wayne acquired the certification of Salesforce Certified Administrator (SCA) from Salesforce.

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Timeline

  • Head of Implementation

    February 1, 2023 - present

  • Solution Engineer

    February, 2021

  • Customer Success Director - EMEA

    April, 2019

  • Customer Success Manager

    November, 2017

  • Business Development Manager

    April, 2016