Echo Water
Penny McOmber currently serves as a Customer Experience Team Lead specializing in VIP Support and Social Media/Review Management at Echo Water, where responsibilities include guiding CX agents, managing SLA and CSAT metrics, and enhancing customer experiences. Prior to this role, Penny excelled as a Senior Customer Experience Specialist at Faire, consistently ranking among the top CX agents while contributing to process enhancements in a startup environment. Experience also includes significant positions at byte®, National Vinyl Products, LLC, and eBay, where Penny focused on customer education, service management, and high-tier client relations. Academic pursuits include ongoing studies in Herbology and Integrative Wellness, alongside a background in graphic design and cosmetology.
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Echo Water
Echo Water | Pioneering innovation in hydration. We develop cutting-edge technology that infuses water with molecular hydrogen molecules. Our products deliver a powerful antioxidant boost, promoting a healthier, more energized you. #hydrogenwater #wellbeing