Derek Ernst is a seasoned Customer Experience and Success Executive with extensive leadership and strategic expertise across various industries, including technology, finance, and consulting. Currently, Derek serves as the Head of Customer Experience Insights at EchoStar Corporation, where they lead the Voice of Customer program and drive actionable business insights. Previously, Derek held significant roles at companies such as Shopify, Adobe, and Marketo, focusing on customer success strategies and enhancing customer engagement. Early in their career, Derek laid the foundation of their customer-centric philosophy while challenged by a company President to "protect the Customer from the Company." Along with professional pursuits, Derek enjoys biking, playing Texas Hold’em, and hiking with family.
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