Jorge Herrera is a Senior ServiceNow Architect/Developer at EchoStar with over six years of experience in transforming operational challenges into efficient processes. Known for a strong commitment to problem resolution and procedural improvement, Jorge has successfully led projects using methodologies like PMBOK and SCRUM. Previous roles include serving as a Senior Technical Consultant at ServiceNow and as a Customer Service Engineer at both Nortel Networks and Avaya, where Jorge enhanced service delivery and client interactions. Jorge holds degrees in Electrical Engineering with a specialization in Computing and has pursued studies in Systems Engineering at prestigious institutions in Mexico.
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