Mike Bonfig is an experienced technical services professional with a strong background in software solutions and customer support. Currently serving as the Technical Services Team Lead at ECI Software Solutions since February 2021, Mike oversees a team of consultants focused on process development, improvement, and collaboration across the organization. Prior to this role, Mike held various positions, including Consultant and Senior Customer Support Analyst at Exact from August 2012 to December 2017, and Senior Consultant at ECi Software Solutions from January 2018. Mike's expertise extends to installations, upgrades, and training for ECI products, including JobBOSS and Exact Synergy. Mike's career also includes previous roles as User Services Manager at Manley Group and Senior Associate at Resolution, Inc. Mike holds a Bachelor of Arts degree in Humanities from the University of Northern Iowa.
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