Ricardo Cortez is a Semi Senior Analyst in Credit and Collections at ECIPSA, where they manage key collection processes and collaborate with multidisciplinary teams to design strategic campaigns. With previous experience at Allus Global BPO Center and Multiconex SA, Ricardo has developed expertise in customer service, client recovery, and data analysis using tools like Dynamics 365 and Power BI. They are known for their focus on process optimization and delivering value throughout each project.
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