Jay Lucas is a Technical Recruiter at Eclaro since January 2019, specializing in sourcing candidates through various platforms including JobDiva, Monster, Dice, and LinkedIn. Responsibilities include setting up search criteria, conducting telephone screenings, and verifying candidate qualifications. Prior to this role, Jay Lucas worked at Convergys from October 2010 to January 2019, serving as a Transition Coach, Transactional Auditor, and Resolution Specialist, where analysis of service incident data and customer feedback was performed to ensure compliance with performance standards in the Call Center environment.
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