EC Outsourcing is one of the UK's leading outsourced contact centres.

Whether you are looking to acquire new customers, re-activate, win-back or up-sell, we are a flexible partner who can work with you to achieve your goals.  We are outbound specialists with over 30 years combined in sales. 
Our mix of quality people, quality data and systems give us a winning formula, that sees our clients'​ customer bases grow month on month.

To speak to our team about growing your customer base, email info@ecoutsourcing.co.uk or call us on 0191 8162071

Call Center

Outsourcing

EC Outsourcing

EC Outsourcing's headquarters in Doxford International Business Park, United Kingdom

This department manages employee relations, recruitment, and workplace policies.

Human Resources

The Human Resources and Recruitment team at EC Outsourcing focuses on attracting and retaining top talent to support the company's outbound sales efforts. They are responsible for developing training programs, ensuring employee growth and engagement, and streamlining recruitment processes to build a skilled workforce that drives client success. Their efforts help create a positive workplace culture and enhance the overall performance of the contact center.

Human Resources and Recruitment

The Operations and Support team at EC Outsourcing ensures seamless service delivery and operational efficiency. They manage training programs for staff, oversee quality assurance processes, and streamline day-to-day operations to enhance client support, ultimately driving customer acquisition and retention for their partners. With a focus on continuous improvement, this team plays a crucial role in maintaining the high standards that define EC Outsourcing's success.

Operations and Support

This department oversees the overall operational strategy, client solutions, and business development initiatives.

Business Operations

The Customer Service Team at EC Outsourcing is dedicated to delivering exceptional support and engagement for clients and their customers. They manage inbound inquiries, resolve issues, and provide personalized service to enhance customer satisfaction. Led by the Head of Customer Service Operations and supported by the Customer Service Manager and Inbound Customer Service Representatives, the team works to uphold the company's standards of excellence while driving client loyalty and satisfaction.

Customer Service Team

This department focuses on conducting research and executing marketing strategies to enhance brand visibility and engagement.

People (2)

Jobs (0)

Other teams

Human Resources and Recruitment

Operations and Support

Business Operations

Customer Service Team

Marketing and Research