Melissa Lerner

Melissa Lerner has a range of work experience in various roles and industries. Melissa currently works at ecobee as a Senior Quality Specialist Technical Support, a position they have held since January 2023. Prior to this role, they were a Quality Specialist for Technical Support at ecobee from December 2020 to February 2023.

Before joining ecobee, Melissa worked at Booking.com as a CS Quality Advisor - Spanish from February 2020 to September 2020. Melissa also served as a Customer Service Specialist at Booking.com, where they interacted with guests and partners to resolve issues via phone and email, ensuring high levels of customer service and a positive guest experience. Melissa held this position from April 2018 to February 2020.

Prior to their time at Booking.com, Melissa worked at Victoria's Secret as a Sales Specialist from November 2015 to April 2018. Melissa also served as a TAP Supervisor, where they led a team of 12 associates as the Customer Sales Lead (CSL) and provided feedback and coaching to create a sense of empowerment. Melissa held this role from November 2017 to March 2018.

Before joining Victoria's Secret, Melissa worked as an E-commerce Analyst and Saleswoman Retail at Yagmour S.R.L. from January 2013 to September 2015. Melissa also served as an Internal and External Communications Coordinator at Corporación Supra Med from January 2011 to March 2012. Prior to that, Melissa worked as a Marketing Coordinator at Rattan Hypermarket, C.A. from May 2009 to July 2010.

Melissa's earliest work experience was as a Marketing and Sales Manager at Octopus Studio from January 2007 to April 2009.

Melissa Lerner obtained a Bachelor's Degree in Journalism with a major in Corporate Communications from Universidad 'Santa María' from 2001 to 2007. Melissa also pursued Culinary Arts/Chef Training at George Brown College, although the specific dates are not available.

In terms of additional certifications, Melissa obtained the following:

- Coaching Practitioner from The Key Calling & Purpose in April 2022.

- Coaching Employees through Difficult Situations, Communicating with Empathy, and Quality Standards in Customer Service in November 2020 from LinkedIn.

- Business Fundamentals for Customer Success Managers, Customer Success Management Fundamentals, and Sales: Customer Success in October 2020 from LinkedIn.

No further assumptions can be made about Melissa Lerner's education history based on the provided information.