Garrett Rouser is a Technical Product Manager at EcoMetricx since April 2023, where expertise in cutting-edge AI is applied to manage large-scale databases and extract actionable insights from complex customer data. Prior experience includes a tenure at Amazon from June 2019 to December 2022, serving as an Escalations Program Manager responsible for leading investigations related to human resources processes, and as an Operations Manager overseeing a team of 125 customer service agents and program management for compliance with CCPA. Additionally, Garrett held a Customer Service Intern position at Amazon in mid-2018. Garrett holds a Bachelor of Arts in Social Psychology from Harvard University, earned in September 2019.
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