Joanne Grant

Joanne Grant is a seasoned professional in customer success and operations management, currently serving as Senior Customer Success Manager at EcoOnline Global since January 2023, focusing on customer value realization. Previously, at Alcumus, Joanne led a team of trained telephone agents as Operations Manager, ensuring adherence to HSE regulations and providing critical insights for workplace safety. Joanne's experience at Principality Building Society spanned various roles, including Outcome Testing Manager, where leadership of a team improved customer outcomes through monitoring and risk mitigation, and Project Manager, creating a Best Practice Framework for FCA compliance. Joanne’s extensive background at Legal & General included roles such as Quality Assurance Manager, where a “best practice” framework was developed, and Sales Team Manager, overseeing and motivating direct sales agents to meet compliance and performance standards.