John Walls

John Walls is an experienced transformation executive specializing in customer success and technology delivery. Currently, they own Customer Retention Consulting and serve as Senior Vice President of Customer Success at EcoOnline. Previously, John held leadership positions at Collibra, Salesforce, and Thomson Reuters, driving complex global customer experience and internal transformation programs. They possess strong competencies in stakeholder management, customer experience design, and cloud computing, complemented by a solid consulting background. John completed the Board Directors' Programme at Henley Business School and holds an MEng in Electronic Systems from the University of York.