Libby Gover

Customer Support Team Lead at ECP

Libby Gover has a diverse work experience that spans various roles and industries. Libby started their career as a Camp Counselor at Joy El Camps & Retreats, where they were responsible for the safety and spiritual leadership of up to 12 girls. Libby also worked as a Dietary Aide at Shippensburg Health Care Center and gained experience in food service and following health and safety guidelines.

Libby then transitioned to working at the Asbury Foundation as a Bethany Village Recreation Department Intern, where they completed independent projects and learned from various staff members in the department. Libby also revitalized an End of Life Basket program and gained experience in assisting activities, customer service, and problem-solving.

Libby continued their career at Messiah College, where they held multiple roles in the Archives department. As an Assistant in the Archives, they completed various archival projects, provided assistance to guests, and gained experience in data management and customer service. Libby also served as the Interim Director of the Archives, handling research requests and supervising work study students and volunteers.

Libby then joined Manorcare Health Services as an Assistant Activities Director, focusing on activities and resident support in the dementia unit. Libby also developed the family newsletter and enjoyed working with older adults, especially those with dementia.

At Care.com, Libby worked as a caregiver, evaluating babysitting jobs and building relationships with families. Libby provided care for children and valued the long-term connections they made.

Libby later joined Arden Courts, where they held two roles. As a Program Services Assistant, they led daily activities and prioritized residents' hobbies and interests. Libby then advanced to become the Program Services Coordinator, responsible for planning activities and entertainment at the memory care facility. Libby also led the Program Services team and served as the volunteer coordinator.

Libby's most recent position was as the Memory Care Director at Traditions of Lansdale. In this role, they oversaw the day-to-day functions of the secure memory care neighborhood and coordinated with clinical staff to meet resident health needs. Libby also maintained support plans for memory care residents.

Currently, Libby works at Eversound as a Dementia Content Provider, leveraging their experience to provide content for individuals with dementia.

Libby's work experience showcases their skills in customer support, resident engagement, activity planning, leadership, and organization. Libby has a passion for working with older adults, particularly those with dementia, and values building meaningful connections with them.

Libby Gover began their education journey in 2012 at Shippensburg University of Pennsylvania. However, no specific degree or field of study is provided for this time period. From 2013 to 2016, they attended Messiah University and obtained a Bachelor's Degree in Human Development and Family Science, with a minor in Gerontology.

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