Richard Olsson is a Medical Affairs Operational Support Systems SME with over 30 years of experience in the pharmaceutical industry. They served as Director of Operations at Bristol-Myers Squibb from 1986 to 1995 before founding ECT Technologies LLC in 1996, where they currently operate as Founder and Managing Partner. Richard has developed technological solutions for Medical Affairs organizations, focusing on automation, performance measurement, and analytics. They are also pursuing a BS in Chemistry from the University of Colorado Boulder and an MBA in Entrepreneur Management/Decision Sciences from the Wharton School at the University of Pennsylvania.