Charlotte Phoenix is an experienced professional currently serving as an Account Director at Edelman DXI since September 2022, specializing in the Whitbread team, particularly Costa Coffee. Prior to this role, Charlotte held positions at Hall & Partners as Strategy Director and Strategist, and at Basis as Research Manager, Senior Research Executive, and Research Executive. Additionally, Charlotte worked as a Research Executive at FlyResearch Ltd and completed an internship at Figaro Digital. Earlier experience includes a project coordination role at Warings Furniture and a Junior Secretary position with Peter Luff MP in the House of Commons. Charlotte's career began in hospitality at Newmarket Racecourse. Charlotte holds an MRS Advanced Certificate in Market Research and Social Science from BPP University and a Bachelor of Science in Geography from Loughborough University.
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