Rodrigo Devail da Silva

Rodrigo Devail da Silva is a seasoned professional in customer service management with extensive experience at Edenred Brasil, where roles include Gerente de Atendimento since September 2017 and Coordenador de Atendimento since February 2011. Responsibilities encompass managing the Customer Service Center, implementing various customer satisfaction surveys and electronic service structures, and leading teams to enhance service delivery through innovative strategies such as RPA and virtual assistants. Previous positions include Gestor de Atendimento at Atento, Coordenador de Atendimento at Hewlett-Packard, and Supervisor de Help Desk at GXS, showcasing a strong background in operational management, process restructuring, and team leadership. Rodrigo holds an MBA in Project Management from Universidade de Mogi das Cruzes and an MBA in Call Center Management from Universidade Estadual de Campinas, along with a degree in Computer Engineering from Universidade São Judas Tadeu.